A senior leader client recently told me about some challenges she is managing. It was not her own stress that was most concerning to her but that of her direct reports. She talked about one of her managers who came unglued recently after a stressful
It has become much more challenging to lead organizations — from large multinationals to local non-profits — as a result of two growing dynamics: suspicion and transparency. Suspicion has been brought on primarily by the unethical and sometimes illegal behavior of certain leaders; the transparency
Conflict: Familiar, Inevitable, and Challenging to Manage Formally
Most organizations have conflict. In a law firm setting, organizational conflict might involve employment decisions, such as performance reviews, partnership decisions, or claims of mistreatment ranging from annoying behavior to actionable discrimination or harassment. Law firm conflict
A book about women and negotiation caught my attention recently. It is called Women Don’t Ask: Negotiation and the Gender Divide, by Linda Babcock and Sara Laschever. Ms. Babcock is a professor of economics and Ms. Laschever is a writer, both based in the United
Many large organizations benefit from internal (in-house) dispute resolution (DR) programs. These services can be highly successful in terms of resolving disputes quickly and informally, thereby avoiding the potential of litigation against the company, the reduction in productivity and engagement, and/or the loss of talent.